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Order Confirmation , Deliveries & Payment Process

Smooth and Secure Checkout Process at Flooring 4 Less

Thank you for choosing Flooring 4 Less for your flooring needs. As you proceed to checkout, we want to ensure that your experience is seamless and your satisfaction is guaranteed. Please take a moment to review our payment and delivery process:

Order Confirmation and Payment Process

  1. Stock Availability and Correct Items: Before payment is taken, we will confirm the availability of your selected items in our stock. We'll also double-check that the correct products have been added to your basket.

  2. Delivery Charges: If applicable, the delivery charge will be calculated based on the type of product, your chosen service, and delivery address. Please note that some products and services may have additional terms and conditions related to delivery charges and timescales.

  3. Standard Delivery: Our delivery service encompasses a range of options, and charges and timings may vary accordingly. Delivery will be made to your specified UK residential address.

  4. Recipient Absence: In the event that no one is available to receive the delivery at the specified address, the goods will be returned to our depot. Please be aware that additional charges will apply for re-delivery.

  5. Scheduled Delivery: Deliveries are pre-arranged for a specific day, typically from 7:00 am to 6:00 pm. Unfortunately, specific Estimated Time of Arrival (E.T.A) requests are at the courier's discretion.

  6. Missed Deliveries: If your order arrives as planned but delivery cannot be completed due to absence or insufficient assistance, additional costs for re-delivery will be incurred. Re-delivery charges are a minimum of £75.00 or £0.75 per kg, whichever is greater.

  7. Circumstances Beyond Our Control: We are not liable for any delays or failures in product delivery caused by circumstances beyond our control.

  8. Accessibility Consideration: Our standard delivery is made to the 'kerb side' due to insurance guidelines. Please ensure adequate help is available for unloading. If there are potential access issues, kindly inform us at the time of order for alternative delivery options.

  9. Damaged or Missing Items: Upon delivery, it's important to check and sign for your order. If items are damaged or missing, note it on the courier's paperwork and inform us promptly. Avoid booking installers until all goods have been received and checked.

  10. Refused Deliveries: If refused goods are returned undamaged, we may pass on the carriage charges incurred in returning the items to us.

  11. Alternate Delivery Addresses: If delivering to an address other than the billing address, we require proof of ID before finalizing the contract. Acceptable documents include recent utility bills, council tax statements, or banking details.

Delivery Terms

  • Next Working Day: Orders must be placed before 12:00 for this option.

  • Standard Delivery: Goods in stock takes 2 to 3 working days

  • Delivery Timing: 07:00 to 18:00.

  • Responsibility Check: You are responsible for checking products for damages upon delivery and mentioning any damages while signing for the delivery.

  • Third-Party Deliveries: Deliveries are conducted by a third-party agency. Flooring 4 Less is not liable for any damage to property during delivery.

  • Late Delivery: We are not liable for expenses incurred due to late delivery, such as hiring service providers. Please wait to book fitters until all products are received.

  • Partial Shipments: Multiple warehouses may be involved in your order. Rest assured, your complete order will be delivered on the specified day.

  • Product Responsibility: Once products are in your possession, they become your responsibility. Any loss or damage after delivery is not covered.

If you have any questions or require clarification, please feel free to contact our customer service team:

Many customers find savings by arranging their own independent courier services for collection. If you choose this option, we're happy to accommodate. Your satisfaction is our priority, and we're here to assist you every step of the way.

 
 
 
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